Return window
30 days from the delivery date.
Refund & Returns Policy
Shop confidently. Easy 30-day returns, quick refunds, and helpful support for every order.
Last updated:
Overview
Fees
Buyer pays return shipping for change-of-mind returns. We cover shipping for damaged or incorrect items.
Condition
Unworn, unwashed, with original tags/packaging intact.
Refund method
Original payment method once inspected. Store credit available on request.
Eligibility requirements
- Items must be in original condition: unworn, unwashed, unaltered.
- All original tags, labels, authenticity cards, and packaging must be included.
- Returns must include the provided RMA/return authorization.
- Return must be shipped within the 30-day window with trackable service.
Items returned with missing tags/packaging or with signs of wear may be refused or subject to a condition adjustment.
How to start a return
- Locate your order number and the email used at checkout.
- Submit a return request below to receive your RMA and instructions.
- Pack items securely. Include all tags/packaging and your RMA sheet.
- Ship with a trackable carrier. Keep the receipt until your refund is completed.
Start a return
Thank you. Your return request has been received. We’ve emailed your RMA and instructions to the address provided.
Exchanges
Need a different size or color? Request an exchange when you submit your return. We can:
- Reserve your requested size for 3 business days (subject to availability).
- Ship the exchange once your return is scanned in transit, or upon inspection.
If the exchange item is unavailable, we will process a refund to your original payment method.
Refunds
- Processing time: 2–3 business days after your return is delivered and inspected.
- Bank posting time: Typically 3–5 business days depending on your card issuer.
- Original shipping fees are non‑refundable unless we made an error with your order.
- No restocking fee for eligible returns. Items missing packaging/tags may incur a condition adjustment or be refused.
International returns
- Customers are responsible for return shipping, duties, and taxes. These are non‑refundable.
- Mark the shipment as “Return of merchandise” with $0 customs value to prevent additional import duties.
- Currency conversions and exchange rate differences are not covered by SupremeHoodie.org.
Non‑returnable items
- Items marked Final Sale or Clearance
- Underwear, socks (if packaging opened), and face coverings
- Customized or monogrammed items
- Mystery boxes, gift cards, and store credit top‑ups
- Items showing wear, wash, alteration, stains, or odors
Damaged or incorrect items
We’re here to help. If your item arrives damaged or you received the wrong product, contact us within 7 days of delivery with photos and your order number. We’ll provide a prepaid label and make it right.
Email: [email protected]
Return address
SupremeHoodie.org — Returns Center7362 Westlake Ave
Los Angeles, CA 90036
United States
Returns without an RMA may be delayed or refused. Please include your RMA inside the package.
Frequently asked questions
How long do I have to return my order?
30 days from the delivery date. The return must be shipped within this window and include your RMA.
Do you offer free returns?
We cover return shipping for damaged or incorrect items. For change‑of‑mind returns, the buyer is responsible for return shipping.
When will I receive my refund?
We aim to process refunds within 2–3 business days after your return is delivered and inspected. Your bank may take an additional 3–5 business days to post the funds.
Can I exchange for a different size?
Yes. Request an exchange during the RMA request. We’ll attempt to reserve your desired size and ship it once the return is scanned or approved.
What if my package is lost in transit?
Please contact the carrier and our support team with your tracking number. We’ll assist with a trace and next steps per the carrier’s policy.
What if my return is missing tags or shows wear?
We may reject the return or apply a condition adjustment. To avoid this, please keep items in original condition with all tags/packaging.
Are shipping fees refundable?
Original shipping fees are non‑refundable unless your order was incorrect or arrived damaged.
Need help?
Our support team replies within 1 business day.